Returns Policy

Thank you for shopping at morizzogroup.info. Your satisfaction is our priority, and we’re committed to ensuring a seamless shopping experience. If you’re not completely satisfied with your purchase, we’re here to help.

1. Return Eligibility

• Timeframe: Most new, unopened items may be returned within 30 days of delivery for a full refund.

• Condition: Items must be in their original condition, including packaging, tags, and all accessories. Damaged, altered, or used items may not qualify for a refund.

2. Non-Returnable Items

The following items are final sale and cannot be returned:

• Perishable goods (e.g., food, flowers)

• Downloadable software or digital products

• Personal care items (e.g., cosmetics, hygiene products)

• Gift cards

3. Return Process

1. Initiate a Return: Email our customer service team at support@morizzogroup.info with your order number and reason for return.

2. Return Authorization: If approved, you’ll receive a Return Merchandise Authorization (RMA) number and shipping instructions.

3. Shipping:

   • You are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item).

   • We recommend using a trackable shipping method and purchasing insurance—we cannot guarantee receipt of returned items.

4. Refunds

• Processing: Refunds are issued after we receive and inspect your return. You’ll be notified via email once approved.

• Timing: Approved refunds will be credited to your original payment method within 5–10 business days (processing times vary by bank).

• Partial Refunds: May apply if items are not in original condition or parts are missing (unless due to our error).

5. Exchanges

Need the same item in a different size/color? Contact us at support@morizzogroup.info. Exchanges are subject to product availability.

6. Damaged or Defective Items

If you receive a damaged/defective item, email us immediately at support@morizzogroup.info with:

• Your order number

• Photos of the item’s condition
  We’ll arrange a free replacement or refund.

7. Late/Missing Refunds

1. Check your bank account or credit card statement.

2. Contact your bank—some refunds take time to process.

3. If unresolved, email us at support@morizzogroup.info.

8. Return Shipping Address

Ship returns only to the address provided in your RMA instructions. Do not send items to the manufacturer.

Questions?

Contact our support team at support@morizzogroup.info. We’re happy to help!